Noticeboard

FLU CLINICS:

Please see the NHS Website for more guidance: https://www.nhs.uk/conditions/vaccinations/flu-influenza-vaccine/

We are holding flu clinics at the Surgery in October, for those who are eligible. If you have received a text message, please book using the link, or call the Surgery. If you are over 65, you can have your flu vaccine at any participating Pharmacy. If you are under 65, you will need to show your eligibility text message/letter. Not all Pharmacies are doing under 65's, so we recommend ringing in advance.

Starting from mid-October, people aged 50 years old or over (including those who will be 50 years old by 31 March 2023) can have a free NHS flu vaccine. This is so at-risk groups can be offered vaccination first. A local Pharmacy will be able to do that for you. Alternatively, you can wait to be invited by the Surgery, to have it done with one of our clinicians.

Practice Policies

Confidentiality & Medical Records

Locked blue folder The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

To provide further medical treatment for you e.g. from district nurses and hospital services.
To help you get other services e.g. from the social work department. This requires your consent.
When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

GDPR

Please click on the link below to view our privacy policy.

Privacy notice May 2022

Access to Records

In accordance with the Data Protection Act 2018 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Statement of Purpose 2022

To provide the best possible quality service for all our patients within a confidential and safe environment.
To show all our patients courtesy and respect at all times irrespective of ethnic origin, religious belief, personal attributes or the nature of the health problem.
To involve our patients in decisions with their care and treatment.
To promote good health and well being to our patients through education and information.
To involve healthcare professionals in the care of our patients where it is in their best interests.
To encourage our patients to get involved in the practice through an annual survey and encourage patients to comment on the care they receive.
To ensure that all members of our team have the right skills and training to carry out their duties competently.

Information	How the information can be obtained	Cost
Class 1 – Who we are and what we do?	Website, Practice Leaflets available at Surgery	NA
Class 2 – What we spend and how we spend it?	Not available	NA
Class 3 – What our priorities are and how we are doing?	Practice Development Plan available on request at Practice	£10 per Request
Class 4 – How we make decisions? · Monthly Practice Meetings with GP Partners and Practice Manager · Monthly Clinical Meetings · Regular staff meetings & sharing of information · Regular Patient Feedback inc Patient surveys	Meeting minutes & patient feedback available on request at Practice	£10 per Request
Class 5 – Our policies and procedures	All policies are available on request at Practice.	£10 per Request
Policies and procedures about the employment of staff	Yes
Internal instructions to staff and policies relating to the delivery of services	Yes
Equality and diversity policy	Yes
Health and safety policy	Yes
Complaints procedures (including those covering requests for information and operating the publication scheme)	Yes
Records management policies (records retention, destruction and archive)	Yes
Data protection policies	Yes
Policies and procedures for handling requests for information	Yes
Patients’ Charter	Yes
Class 6 – Lists and Registers		NA
Class 7 – The services we offer	Website, Practice Leaflets available at Surgery

Complaints

Customer service form We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

suttonnhscomplaints@advocacyforall.org.uk

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.